Monday, March 02, 2009

The Cheapest DR Strategy I've Seen

Here's what the Massachusetts Division of Unemployment Assistance Online Services Web site says when you try to use it today:

I thought that one of the points of offering online services, besides just the general convenience and cost-savings factors, is that you could continue to provide services to your constituents even in the event of severely inclement weather.

Imagine for a moment if a major bank or online retailer posted the above message on its Web site. I think Massachusetts can do better than this.

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